Customer Policies

TRANSPARENCY:

In case you have any questions or requests, you may contact us by phone, e-mail, facsimile or via our website.

ACCESSIBILITY:

For your question or requests, Besttel Central Plant: 0 352 321 40 10 , Kar-as Central Plant: 0 352 322 01 88 and info@besttelyay.com

RESPONSIVENESS:

We promptly respond to any phone calls within business hours.   We reply any e-mail within 24 hours from its receipt.

OBJECTIVITY:

Your questions, requests and complaints are evaluated on an unbiased and fair basis.

PRIVACY:

The protection of your personal data is of extreme importance. Therefore, your personal data is not shared with third parties.

CUSTOMER ORIENTATION:

We exercise due care in offering you, our valued customers who always deserves the best, applicable solutions and in meeting your needs and always protecting your rights within the framework of company policies and legal practices.

ACCOUNTABILITY:

Your questions, requests and complaints are evaluated on an unbiased and fair basis.

CONTINUOUS IMPROVEMENT:

Evaluating any feedback from you in our business processes, product and services for proactive improvements, we accomplish continuous improvement in becoming customer oriented.